If you're seeing the error message 'date of birth or surname invalid' when trying to activate your account:
Please check the following:
- If you're a parent or guardian, please ensure that you're not putting your personal date of birth into the child's date of birth field at the top of the screen. You should only enter your own personal date of birth if required to do so at the bottom of this screen
- If your name contains an apostrophe, try entering your name without using them for example Elizabeth O'Rourke would be Elizabeth Orourke. Occasionally when referrals are sent through to Healios they can be sent with missing apostrophes which can lead to issues such as this.
I haven't received an activation email or my link has expired:
- First, check your spam or junk folder in case the email was delivered there
- If you still can’t find it, or if your link has expired, please get in touch with our Client Operations team to get a new one.
Need Help?
Our Client Operations team are available to assist Monday - Friday 09:00-18:00
- Healios clients: Call 0330 124 4222 or email support@healios.org.uk
- Melios clients: Call 0330 088 3127 or email hello@melios.org.uk
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