You can check the network status under the network tab whilst in the session.
If you're experiencing video freezes or dropouts during your sessions, try these troubleshooting tips:
Calls Failing to Connect:
Either they can't connect at all, or the connection is poor quality (jittery / blurry video, unclear / glitchy audio)
School or Work Networks:
- School or Work Networks: If they are on a managed device or connected to a school/corporate Wi-Fi, firewalls may block the call. Ask the client to perform a connection test via the Panacea dashboard to verify network access.
Poor Quality (Blurry Video, Choppy Audio, Lag):
- Run a Speed Test: Visit speed.cloudflare.com or fast.com. You need at least 5–10 Mbps (both upload and download). Latency higher than 300ms indicates network delays
Improve Wi-Fi Signal: Move closer to the Wi-Fi router - Reduce Bandwidth Usage: Pause large downloads, online gaming, or 4K video streaming on other devices sharing the same network
- Restart Network: Reboot the Wi-Fi router.
Optimise Your Wi-Fi Connection:
- If you're using Wi-Fi, position yourself as close to your router as possible, preferably in the same room. This can significantly reduce signal interference and improve the stability of your connection.
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