I'm joining from a School or Workspace

Healios Panacea uses Daily (daily.co) for its video sessions. Daily is sometimes blocked by organisational firewalls and content filters. If you're joining a session from home, you usually won't need to follow this guide.

To make sure you can join Healios Panacea sessions from your location, please read the information below. If you can't change your network settings, you may need to share this guide with your IT team.

Device Requirements

• Windows/Apple MacOS devices:

  • Supported browsers: Google Chrome, Microsoft Edge Chromium, Apple Safari (MacOS only), 

  • Webcam and microphone

• Apple iPhone/iPad:

  • Supported browser: Safari

• Android devices:

  • Supported browser: Google Chrome

Network Configuration

1. Make sure HTTPS traffic on port 443 can reach the internet.

2. Please ask your IT team to allow the following domains:

• healios.daily.co

• c.daily.co

• b.daily.co

• gs.daily.co

• *.wss.daily.co over TCP/443 and UDP/40000-49999, or all of the SFU hostnames and port ranges in the IP List

• *.dailywebrtc.com and *.dailywebrtc.net

• prod-ks.pluot.blue

• stun.cloudflare.com over UDP/3478 and UDP/53

• turn.cloudflare.com over UDP and TCP 3478, UDP/53, TCP/80, TCP/5349, and TCP/TLS 443

• *.stun.twilio.com, or at least global.stun.twilio.com

• *.turn.twilio.com, documentation

3. (Optional) For better audio and video quality, ask your IT team to also allow these wildcard domains:

• *.daily.co

• *.pluot.blue

• *.healios.org.uk

        4.(Optional) Opening UDP port 3478 can improve audio and video quality further.

For more detail, please see Daily's firewall and network requirements.

Testing Your Connection

You can check your connection from your Panacea Dashboard (sign-in required):

• Sign in to your Panacea Dashboard.

• Click Test connection in the top menu, then Start test.

• Allow your browser to use your camera and microphone when it asks.

• The test takes about 30 seconds. Please don't close the window while it runs.
  
  

What a Successful Test Looks Like

A successful test means:

• The test starts and completes.

• You see the message: “Your connection is working and ready for your online session.”
  
  

If the test reports a problem, please check the device and network requirements above and try again. If you still have trouble, contact our Technical Support team using the support chat in the bottom right.