If you see an error when testing your connection, please ensure that you check the following.
- Were you able to see yourself in the camera section and were you able to see the mic bar move when you spoke in the mic section?
- If yes, please visit www.fast.com and start the speed test. When the initial test has completed, click "Show More Info" to run the full test. You are looking for Internet Speed and Upload to be above 2Mbps and Latency (Unloaded & Loaded) ideally to be below 200ms
- If you are not able to see yourself or the mic bar moving, please ensure that your camera and microphone are enabled within your site settings.
If neither of the above has resolved this issue, please continue and open a chat with us.
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